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Kokua Line: Why is it having so extended to transfer a vehicle title in Honolulu?

Issue: My car or truck personal loan was paid off in May well, and my credit score union sent the title to me so we could eliminate them from the title and transfer the title to me. I sent the completed sort and $10 to the DMV at the conclude of May possibly. DMV has not cashed the look at nevertheless, and I have not acquired the accomplished title. I named the DMV but they are not receiving calls. I sent an electronic mail but acquired no reaction. How do I stick to up with them to verify on the position? Any support would be significantly appreciated.

Remedy: Your question is just one of a lot of asking why it is getting Honolulu County so prolonged to approach particular motor vehicle transactions, especially people that can be carried out by mail. The county acknowledged that it is overcome, but is attempting to make improvements to the scenario. Here is the entire emailed response from Harold Nedd, spokesman for the county’s Section of Purchaser Expert services:

“Despite our most effective attempts, our Motor Automobile Registration Branch and satellite metropolis halls continue being confused by the quantity of transactions ensuing from the ongoing pandemic. For illustration, assembly the pent-up demand from customers from rental motor vehicle firms and vehicle dealerships involves us to shift substantial sources from solutions like acquiring and transferring a frequent title. At the second, our backlog on frequent motor car expert services is about five months. Staffers at the Section of Purchaser Products and services are performing overtime to reduce the motor automobile backlog. We are also making ready to established up a phone middle in August to answer the large volume of cell phone calls we are acquiring. So, if prospects are unable to uncover answers on our web-site, they will be in a position to truly discuss with a dwell person who can supply aid. In the meantime, if it is having a lot more time than four weeks to get a reaction or update on a transaction, shoppers must electronic mail our department’s Shopper Treatment Portion at [email protected] We will test on the position of the transaction to make positive there was not a issue with the software. We recognize how annoying this scenario is, but we are doing the job challenging on a number of options to deal with the issues more than the present hold off with getting or transferring a title.”

Aside from you, we’ve listened to from viewers waiting around almost three months for license plates for a new car or truck, two months for the registration and certificate of title for a applied car they purchased online, and several weeks for ownership transfers they had predicted to be regime.

We’ve also listened to from several persons who said they just cannot get by means of by mobile phone to talk to issues. There is a ton of facts on the internet, at the internet site Nedd referred to, which is Glimpse beneath the headers “Vehicle Registration” and “Vehicle Title” for recommendations about unique transactions.

Q: Is it possible to renew a Hawaii point out ID on the internet?

A: No. You can not renew a Hawaii driver’s license on the web both.


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Publish to Kokua Line at Honolulu Star-Advertiser, 7 Waterfront Plaza, Suite 210, 500 Ala Moana Blvd., Honolulu 96813 simply call 529-4773 fax 529-4750 or e mail [email protected]